Resume - Michael A. Rodger

Resume Highlights

20 years of Information Technology Experience, in aspects including desktop and user support, network administration and Information Technology Project Management
Strong Demonstrated interpersonal skills and client satisfaction, as noted increases in business revenue from client interactions and support.
Known for outstanding

Key IT Skills

Practical Work Experience

June 2014 to Present – IT Consultant / Technician

Strong Demonstration of skills in the diagnosis and remedy of Small to Medium sized business IT Solutions
Focused delivery of Microsoft Windows Server and Desktop solution in bare metal and virtualized environments
Practiced support of Internet of Things Devices, client-side applications, and with knowledgeable and timely client support.
Demonstrated knowledge of Apple Mac products, user configurations, and troubleshooting.
Network, wired and Wi-Fi, configuration, installation, and troubleshooting.
Known for cheerful, knowledgeable, and understanding client services and support.
Delivered strong documentation, time management, and professional proactive management of client requirements.
Designed, and implemented OEM required installation installs of client/server operating systems and client applications.
Proficient knowledge of client/server operating systems, Mail servers on-prem and cloud-based, client applications, computer/server hardware, and the internet of things devices.

January to December 2014 – Crew Member, MB Lead, Crew Lead, Stock Trainer

Strong Customer Service Focus, noted by customers for pleasant, pleasing and sympathetic customer service delivery.
Demonstration of knowledge of work environment, the speed of services, and table services.
Outstanding performance in Twice weekly stock reception and stock management. With strong documentation, and an increase of crew utilized of store stock.
Rapid advancement from Crew to Crew Lead in two of three areas of store operation.

September 2013 to June 2014 – Merchandiser and Warehouse Environment Consultant.

Implemented computerized Enterprise Resource Planning and Management system, lowering loss, overages, and underages by 80%,
Archived effective Just In Time production and product delivery 3 months ahead of the project plan or projection
Implemented product documentation, and knowledge data sheets for all warehouse items
Implemented a Safe Work Environment, and COR policy standards for all delivery, warehouse, and construction personnel. Including Computerized cloud-based access to Personal Protection Equipment use and requirements, Material Safty Data Sheets for all warehoused products.
Outlined expected routing, restrictions, and maintenance schedules for equipment, deliveries, and vehicles.

October 2007 to Present – Advertising and Marketing Photographer

Exceptional capture of storytelling images, that are market ready and compelling.
Demonstrated knowledge of current marketing trends, requirements, and expectations.
An exceptional collection of tools, props, and aids for image staging and capture
Strong working knowledge of current editing and presentation software and tools
Keen Sense of color, warmth, and framing

October 2007 to Present – Marketing and Engagement Consultant

Strong focus on online marketing reach and presentation
Outstanding delivery performance and turnkey marketing solutions for small and medium-sized business
Developed the Small Business Marketing outline, workbook, and training course
Continually provided increased sales, brand knowledge, and in front marketing solutions and activities.
Strong Ranking system, keyword, and effective Pay-Per-click marketing techniques suitable and adaptable for any business requirement across multiple Social Media and Search Engines.
Strong Web Site Presence, Site Design, and consumer engaging literature.
Website design, Document Management Site Design, knowledge of security and current coding trends.

October 2007 – August 2013 – General Manager

Increased business present from a single location to multiple locations, international business
Lead team of Research and Development in Artificial Intelligence processor hardware
Increased sales, and revenues through effective presentation of business goals, deliverables, and offerings
Lowered and in some instances removed employee turnover and employee dissatisfaction, implementing effective and proactive Human Resources policies and practices.
Removed inconsistent cash flows, increasing business stability, growth, and development
Initiated and completed the sale of three separate parts of the business to international buyers. Including research and development branch
Continued with daily support of Technical IT Users and customers, with a noted strong ability to diagnose, and resolve client troubles with business systems.

August 1999 to October 2007 – Systems Administrator / Chief Technical Officer / International Trade Exporter/Importer

Exceptional documentation, reconciliation, and development of organizational Information Technology Infrastructures.
Developed strong information technology presence in a paper-based manufacturing facility.
Strong bond and liaison between the Board of Trustees and Information Technology business unit.
Brought consistencies and efficiency to the production floor with automation, and computer-aided modeling equipment
Rapidly increased knowledge, ability, and personal core strengths, learning the business, trade, and manufacturing techniques in industry-specific sectors.
Achieved certification in the import and export of products. Management of logistics, customs, and laws governing manufactured products in the region of tender products and projects.

Education and Training

2018

2017

2016

Server Virtualization and Windows Server Hyper-V
VM-Ware Certified Associate and Professional Training
Enabling Office 365 Services & Managing Office 365 Requirements and Identities
Core Solutions of Microsoft Exchange Server 2013, Advanced Solutions of Microsoft Exchange Server 2016, and Design and Deploy Microsoft Exchange Server 2013.
Install and Configure Windows Server 2012, Administrating Windows Server 2012, and Configuring Advanced Windows 2012 Services

2015